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Troubleshooting

Quick answers for common problems. If you are experiencing any issues with your calculator, the most common problems are easily identified and solved.
My printing calculator won't turn on
This is usually due to your calculator taking a power surge. This problem can be resolved by resetting your calculator. Most Victor prinitng calculators have a reset button located either on the bottom of the unit or in the battery compartment. Visit our
Why is my calculator only printing in red
In new calculators there is a foam piece placed under the printer cover to protect it during shipping. This foam piece needs to be removed before printing. If not, your calculator will only print in red.
Why don't the cartridge ribbons fit my new 1530-6/1560-6/1570-6 calculator
In 2009 the printer on these models were changed. Models before 2009 will still fit the Victor 7011 cartridge ribbon. If you have a newer model, they will only fit the Victor 7010 twin spool ribbon. If you are not sure on when you purchased your 1500 series, please call 800-628-2420 with your serial number ready (located on the bottom of the calculator). The customer service representative will be able to tell when the calculator was manufactured from this serial number.
My PL8000 or 1310 Big Print will not print
These models require that you use thermal paper. Normal add roll paper will not work in these machines because they do not use ink to print. If you have thermal paper and it still does not print, make sure that the shiny side of the paper is facing out.
The print head is stuck on the left side
This is usually due to low battery power. Try using the power adapter to see if the problem is resolved. If the print head moves normally, then the batteries need to be replaced.
My paper arms are broken
Replacement paper arms can be purchased online through our Supplies page.
My calculator continually prints
This problem can be resolved by resetting your calculator. Most Victor printing calculators have a reset button located either on the bottom of the unit or in the battery compartment. Visit our Product Manuals page under the Support tab and locate your model number. In the search bar, select "Printing Calculator" for the Category, then your particular model number, followed by the desired document, " Product Manual". Once you have downloaded the manual, find the section on resetting the calculator and follow the steps.
My calculator prints random numbers and symbols
This is usually due to your print head slipping. To resolve this problem, visit our Warranty Claim page or contact our Customer Care Center at (800) 628-2420 to request a Repair Return Authorization form.
One of the keys is stuck on my printing calculator
The most common way to loosen a stuck key is to lubricate the surrounding area. Place a small amount of baby oil or WD-40 on a Q tip, and run it along all four sides of the key. Press the key several times to work the lubricant in. This generally will loosen the key.
My calculator is locked up and the keys do not respond
This is usually due to another button being stuck down and not allowing input from any other buttons. To resolve this problem, run your fingers over all buttons to find which one is stuck.

Can't find what you need?

  1.  Register your calculator for faster assistance.
  2. Contact a Customer Care Representative at (800) 628 2420 or E-mail victor@victortech.com
  3. Have Model and Serial Number available