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FAQ's

Search for answers to Frequently Asked Questions about Victor products and services.
How do I apply my sales tax exempt certificate to my order?
Tax exempt certificates are only required for the State of Illinois. Please contact us at victor@victortech.com. All other orders outside of Illinois are automatically tax exempt.
How do I clear a paper jam in my printing calculator?
Visit our "How To Videos" page for a step-by-step tutorial on removing a paper jam.
How do I change the ink in my printing calculator?
Visit our "How To Videos" page for step-by-step tutorials on replacing ink ribbons and ink rollers.
How do I reset my calculator?
Most Victor printing calculators have a reset button located either on the bottom of the unit or in the battery compartment. Visit our Product Manuals page and locate your model number. Click on Product Manuals or Quick Start Guide for instructions on how
What does the “E” on my display mean?
The “E” stands for “Error”. This problem can usually be resolved by resetting your calculator. Visit our Product Manuals page and locate your model number. Click on Product Manuals or Quick Start Guide for instructions on how to reset your calculator. The
What should I do if my paper arms break?
Paper arms can be purchased from our Supplies page. Locate your model number and find the paper arm set that matches it. You can also purchase paper arms by contacting our Customer Care Center.
What should I do if my paper tear breaks?
If your paper tear breaks, the paper tear and cover will need to be replaced. Please contact our customer service department at (630) 628-2420 to see if your model is in stock.
How do I order ink?
Ink ribbons and rollers for each model can be found and purchased from our Supplies page. Locate your model number and find the ink ribbon or roller that matches it. If you are only able to purchase supplies from your local dealer, contact Victor's Custo
How do I set Time and Date?
Visit our Product Manuals page and locate your model number. Click on Product Manuals or Quick Start Guide for instructions on how to set your Time and Date. If you are entering the date and it does not save, the most common problem is the format of the
How do I set the Tax Rate?
Visit our Product Manuals page and locate your model number. Click on Product Manuals or Quick Start Guide for instructions on how to set your Tax Rate.
Where can I purchase a Victor Calculator?
Victor is proud to support your local independent office supply dealer. You can also purchase online. Browse our product pages or search for the model you want, click "Add To Cart" and proceed to checkout.
What size paper do I need?
All Victor calculators use the standard 2 1/4" wide rolls. When purchasing paper be sure to see if your model requires regular add roll paper or thermal add roll paper. Victor sells regular add roll paper that is 2 1/4" wide by 150' long, our thermal add
How do I get my calculator repaired?
Visit our Product Manuals page and locate your model number. Click on Product Manuals or Quick Start Guide for instructions on how to reset your calculator. If this does not resolve the problem, visit our Initiate a Warranty Claim page and fill out the fo
What batteries do the Victor Pencil Cup Holders use?
The PH500, PH502, and PH509 use an Eveready or Duracell 357

Can't find what you need?

  1. Register your calculator for faster assistance.
  2. Contact a Customer Care Representative at (800) 628 2420 or E-mail victor@victortech.com
  3. Have Model and Serial Number available